In an effort to translate online engagement into offline foot traffic, Layton signed on with Yext. Yext enables brands like rue21 to manage their brand information across their websites, mobile apps, internal systems, and the entire Knowledge Network — more than maps, apps, search engines, GPS systems, and social networks including Google, Apple, Facebook, Bing, and Yahoo. Layton sees the integration of physical stores with online channels as critical for the retail industry.
Yext helps me to communicate store hours, sales, and event calendars with consumers. That has really been key. Get started. Home Customers rue The Challenge. As rue21 expanded its attention to online channels, the brand wanted to improve customer engagement online while continuing to drive foot traffic to physical stores. Recommended Resources. Caesars Entertainment.
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|Rue 21||Download as PDF Printable version. As keyvaluepair expanded its attention to online channels, the brand wanted to improve customer engagement online while continuing to drive foot traffic to physical stores. Request Demo. The company has begun to expand its attention to online channels. Integrated Solutions For Retailers. Documents keyvaluepair printed in black and white and filed in binders.|
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This site is a bit sketchy, but their clothes ended up being good. It was really comfortable material. I bought a bunch of clothes from there for cheap and wasn't disappointed with quality or way it looks sometimes it looks completely diff from website. The only problem was returns. I emailed them and they told me like 5 days later for me to package it up and return it. My question was clearly "is there a certain link I go to to start the return?
Obviously I need to notify them somehow I'm returning their stuff. I can't just leave it outside on my porch and expect to get my money back. I emailed them again asking for a link and they said a super vague answer like "our return process is easy!
Package it up and put your label then bring it to nearest post office! Besides that, the clothes were pretty good. I just wanted to return something because I spent too much money. I ordered some shorts from rue 21 and never received them when I called the customer service number for rue 21 it said that they dont take calls that's an issue that needs fixed I probably wont be ordering from them again unless they can make sure your package will get to you.
The quality is so bad I have 2 pair pants that came to me. With holes already in or the seems didn't hold. Wasted money. Products used: I've gotten leggings. I used to shop at Rue21 regularly when I lived in Utah but now that I'm back in California there are no local stores. I decided to purchase a few items online and instantly regretted it.
First, an item was canceled before the order even shipped but yet I was still charged for it once the other items were sent out and was given grief for wanting my money back red flag there then when I received my order an item was missing. After multiple attempts of trying to contact them said I would hear from them within business days that turned into over a week I finally got a response and instead of taking responsibility for not putting the item in the box and giving me a refund, they stated the package weight indicated that all the items were in there the missing item was a pair of earrings and then tried putting blame on UPS for the missing item.
Mind you, I never once complained about a damaged box or anything of that matter and the fact that they would go so low to criticize another company blew my mind. After complaining even further and demanding my money be returned they ended up only refunding the item without tax. I know, not a huge deal, but after all the trouble I went through and rude customer service I should've gotten at least a full refund if not extra such as coupon or discount for their horrible service.
Now I have to spend the rest of the gift card on their website but once it's used up I will never order from here again! I've order multiple times from rue21 and recently I've had issues with the last 3 orders. Items I've purchased all of a sudden become out of stock yet you can still order the said item. This is the last time I will be ordering from rue Customer service is a joke and no help.
Don't waste your time shopping with tthem you can go else where for better selection and better customer service. Tip for consumers: Don't even bother go shop somewhere else. Instead of shipping a dress I already purchased, they sent me open toe heels!
I called CS and they informed me that they cannot "re-ship" my items. I'm never buying from this company again. What a waist of time! They shouldn't advertise the item if they don't have it. Be careful. I ordered from them and never received. My items. Their response. So what.
They never even looked into it. If they haven't charged you, call your bank and hold the money. They are horrible. Good luck. Well I'm assuming it would take 1 business day. It'll prob take longer and they'll lie to you that it's on it's way when on the carrier website you can see it's not.
Customer service is really bad in general but don't expect your stuff to arrive quickly even if u do 1 day shipping, it can arrive like weeks later. If it is a ship to store it is shipped with FedEx. It depends, your size isn't only based on height but weight so this person can be 5'0 or 5'7. I am not sure, but reading from these reviews I feel like they're made in China. Great price, crappy quality, probably China Claim your listing for free to respond to reviews, update your profile and manage your listing.
Share on Twitter. Add a note optional - e. Write a Review Ask a Question. Ratings On Other Platforms Trustpilot. Corporate Values. Overview rue21 has a consumer rating of 2. Positive reviews last 12 months : What reviewers want you to know Positive highlights No positive highlights yet. Top Positive Review.
Top Critical Review. Rating 5 stars Other Verified purchase. Verified site experience. Contains image or video. English only. Reviews that mention popular keywords customer service Oralia G. Comment Thank you Respond as company Share Helpful 0. Anaya K. Comment Thank you Respond as company Share Helpful 1. Kittymax S. Tip for consumers: Do not use it!
Comment Thank you Respond as company Share Helpful 2. Katrina G. Verified purchase. Products used: Hoodies. Maya K. Tip for consumers: Make it easier to leave a review Products used: Boxers. Mel J. Comments 1 Thank you Respond as company Share Helpful 2.
Shannon G. Products used: Doc Martens. Leslie S. Siena M. Tori R. Lilli R. Kisha H. Tip for consumers: Dont use it. Kathleen D. Candice T. Emma B. Products used: Hat and belt. Christine M. Comment Thank you Respond as company Share Helpful 3. Alie P. Wasted money Products used: I've gotten leggings. Erica W. Fahm S. Jay S. Udue S. By Mel J. By katty s. By Anne D. By Ayla A. Stay away. Bunch of crooks. I would take my money somewhere else.
Get notified about new answers to your questions. Typical questions asked: How long does shipping take? What is the return policy? Where is the company located? Show all questions Sitejabber for Business Gain trust and grow your business with customer reviews Start free account. From Wikipedia, the free encyclopedia.
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I will always give you bad ratings and never shop there again in my life! Shame Shame on you Rue Then I received an email that my order has been shipped back the the store for no apparent reason after I waited 3 weeks for my package. Then didn't receive a refund or my package. I've emailed them millions of times and all they say is I'm sorry for the inconvenience.
The customer service hotline doesn't even work. I do not recommend shopping online at Rue The outlet store on International Drive in Orlando is run by filthy trash. One guy reeked so badly that you could smell him from 6 feet away. I had to leave because his stench got into my mask. The very overweight female employees have their guts hanging out of their clothes with their stretch marks and body hair showing.
One underage employee didn't have enough shirt on to totally cover her bra also had her fat gut showing. The employees at the Rue21 in my city don't dress like this. I sat down for hours browsing through the site and selecting items. After I made my purchase, an hour later I got an email saying my order has been cancelled.
Now I have 3 different holds on my account for the one purchase. Worst I tried reaching out to customer service and nothing. Do not shop here, the site is like a fraud! I ordered a Christmas gift on Dec. I called the customer service several times for a refund and they refused.
I ordered my items with Rue Once they have your money you are on your own. I have submitted emails to this company with no response. I have never had this kind of service from a well known company who was not interested in accommodating me in any way. I will never do business with this business again. Tip for consumers: That once they ship it and it gets lost you are on your own. They keep telling me once the items are returned I can get a refund.
How can I get a refund on something never received? It's the holiday season. It is busy in the store. We were not greeted. No smiles on there faces. They all looked bored to death. Three people behind the counter doing nothing. At hot topic we were told the sales. Helped out several times. And told we could get one more item. In rue we just got no talk and board faces. No one doing nothing. This is not how to run a store. The prices were higher than Hot Topic too.
I think I will take my business there. Tip for consumers: Make it easier to leave a review. Customer Service Sucks. Bought items for my teenage daughter and never received them. Rue21's customer service had a general response ready which essentially said kick rocks.
I know that we are in Covid times, and people are on edge more than they usually are but to know that this place can so easily say FU to a customer is disheartening. Trust, believe, and depend on me letting the world know about this Rue Bad move. I really hope that people see my sincerity in this and stay away from ordering online from you.
Your company sucks. They kept emailing me saying that the order had been delayed and would arrive shortly. Got an email saying my order arrived. But i haven't received anything. Tip for consumers: Do not buy the boots! Def not worth it. I made a mistake on my address and they refused to fix it. So now i have to sit in front of a stangers house and wait for my package. Great clothes though next time ill be visiting the store.
Your store has great trendy clothes that i adore! Unfortunately the items are very pricy : and i can only usualy get like 2 shirts and 3 pairs of jeans. I made an online order. The next morning, I received an email that one of the items that I ordered is out of stock and sent me a new invoice.
I called their phone number and the agent tells me that per policy, they cannot cancel orders. After asking to speak to a manager for 15 minutes, he told me that my order was canceled and refunded. He said I would get a email by the end of the day. That night, I received an email that my package was shipped. Horrible costumer service. Both products had huge holes on it. I brought the original packaging that was sent to me with the paper receipt and did not have the tags because I had no clue they were ruined and was told I couldn't exchange or return them.
I asked for some of my money back because they were ruined and they said no. I asked them to order me another online they said no and wanted me to pay the shipping fee again. Horrible products and costumer service, will not be buying from here again. Rue 21 allowed the sale of tshirt designs to be sold with their company by people who stole them from someone else. They have been sex trafficking and stalking and attacking the person that they stole these designs from ever since.
After selling the company says they dont have any information to show they were sold with the company. Yet this woman is still being stalked and is unable to prove it while the people who sold the designs to the company get away with continued stalking, hacking, and sex trafficking. I wouldnt shop there! I placed an order for a gift card online on Dec.
It has still not arrived, on Dec. When the "" days were up, I made contact, and was told since it was only shipped Dec. I did. They have ignored every single email contact since. Let the buyers beware. When I called, they told met hey would fix it in days I placed an order and spent a significant amount of money.
My order said it was delivered by the post office who has access to my mailbox but I never received it. I called and emailed customer service and both of them pretty much were like "oh well" so they got my money. I didn't have anything but an unpleasant experience. This is my first and last time shopping with them.
Rue 21 absolutely will not and I don't like that. They're a business and their parcels should be insured. Ordered about 4 things from Rue21 a week ago. Got an email minutes after saying that two of the four were out of stock. The shipping was ridiculously pricey even for the four items so I decided that for only two, it wouldn't be worth it.
The same day as I placed the order actually just minutes afterward , I emailed them to inquire about cancelling it. I got a response the next day that told me it couldn't be cancelled. Fine, I understand policy, definitely a little annoying, but fine. Order comes a week later and it's the wrong items. Customer service is a passive aggressive nightmare, by the way.
Never shopping there again. Clothes are cheap and gaudy in person anyway. This site is a bit sketchy, but their clothes ended up being good. It was really comfortable material. I bought a bunch of clothes from there for cheap and wasn't disappointed with quality or way it looks sometimes it looks completely diff from website. The only problem was returns. I emailed them and they told me like 5 days later for me to package it up and return it.
My question was clearly "is there a certain link I go to to start the return? Obviously I need to notify them somehow I'm returning their stuff. I can't just leave it outside on my porch and expect to get my money back. I emailed them again asking for a link and they said a super vague answer like "our return process is easy! Package it up and put your label then bring it to nearest post office! Besides that, the clothes were pretty good. I just wanted to return something because I spent too much money.
I ordered some shorts from rue 21 and never received them when I called the customer service number for rue 21 it said that they dont take calls that's an issue that needs fixed I probably wont be ordering from them again unless they can make sure your package will get to you. The quality is so bad I have 2 pair pants that came to me. In February , Pennsylvania Fashions Inc. The company exited Chapter 11 as rue21 Inc.
Their ability to expand into underserved markets is evident by the store growth from their th store in Harlingen, TX on July 23, through November 14, , when they opened their th store in Enid, Oklahoma. This expansion occurred 12 months after a Distribution Center upgrade that included a new pack-to-light system as well as upgrades to the warehouse management system.
CFO Keith McDonough stated, "The recently completed Distribution Center upgrades, including additional packing capacity, new systems and performance metrics, coupled with this planned expansion, gives us the ability to support our current stores and gives us the flexibility for our planned future growth. In April , rue21 announced plans to close around stores, part of an American retail phenomenon of store closings known as the retail apocalypse. In February , rue21 shared that more of their branches will start offering plus sizes by the end of the first quarter of the year.
As of November , U. From Wikipedia, the free encyclopedia. Pittsburgh Post-Gazette. Retrieved Retrieved April 17, Retail Dive. Integrated Solutions For Retailers. Companies portal.
Looking for the best online clothes shopping experience? You just found it! Click the link to scope out new trends at rue Get style inspo and shop the. New rue21, LLC is an American specialty retailer of women's & men's casual apparel and accessories headquartered in the Pittsburgh suburb of Warrendale, Pennsylvania. Its clothes are designed to appeal to people who desire, wish, or feel to be New rue21, LLC (rue21) is an American specialty retailer of women's & men's casual apparel and accessories headquartered in the Pittsburgh suburb of.