Do you have doubts? Check opinions on a given product. Open the webpage with a given model and scroll to the bottom. To exercise your right to make a complaint, send defective products back to our warehouse. Detailed information on the complaint procedure can be found here. A complaint should be made when products do not comply with the order or have manufacturing defects. You should return products when they do not meet your expectations, for example when the size does not fit you.
Detailed information can be found at here. A complaint can be made within 2 years from the date of purchase. The complaint should be made immediately, not later than within 2 months after the defect arose. To observe this time limit, you just need to send the products back within 2 months because what we take into account is the date on which you posted the parcel. The information that the parcel was received reaches our Customer Service with some delay.
To get to know whether the parcel has arrived, check the tracking number and contact the carrier that you chose to deliver your parcel. When the complaint is processed, you will receive a notification to your e-mail address assigned to your order.
Your complaint will be processed within 14 days. When the complaint is accepted, you will receive another notification to your e-mail address. At the same time, we will return your payment to the account number which you used to pay for your order or which you provided in the complaint form please, wait up to two days until your account is credited with the payment. If you sent the parcel to us on your own, after a few days we will also reimburse you for the cost of sending the products back.
After each status change, you will receive a notification sent to the e-mail address provided when you were placing the order. The order processing time is from 1 to 2 business days. You also need to add the time needed to deliver the order. We will send to you notifications with the status of your order and when the parcel is on its way, you will also receive its number.
Now you are just moments away from receiving your parcel. The activation of the waybill number is always slightly delayed. It is completely normal if your link or parcel number does not work. It takes up to 24 hours for the link to be activated.
In the meantime, visit our Facebook or Instagram account. Everything depends on the status of your order. Changes in the order can only be made before you pay for your order. If you have already paid for your order, please contact our Customer Service. If you chose the option to pay for your order in advance by bank transfer, through PayU or PayPal , you need to pay for it within 5 days. After this time, your order will be cancelled. If you paid for your order after this deadline, please contact our Customer Service.
Our system saves every order as separate. Your order goes through several IT processes, so we cannot combine two different orders into one. To exercise your right to return a product, please send the products back within 30 days to the following address:. Your money will be returned within 14 days from the moment when the returned products are received by our warehouse.
The return procedure is described in detail at here. In our shop, exchanging a product consists in returning it and making a new, separate order. Please send the product back with the return form. The payment for your order will be returned by bank transfer within 14 days. A new order can be made separately, without waiting until the return is processed. A detailed exchange procedure can be found here. You need to return the product within 30 days after receiving the parcel.
To observe this time limit, you just need to send the products back within 30 days because what we take into account is the date on which you posted the parcel. Yes, in our shop, the return procedure covers all products. Remember that the returned products cannot show any traces of use and that they should be unaltered. When the return is settled, you will receive a notification to your e-mail address assigned to your order.
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